DO NOT order from MiamiDolphins.com or FansEdge

Discussion in 'Miami Dolphins Forum' started by PSU Cane, Dec 27, 2012.

  1. PSU Cane

    PSU Cane Starter

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    These 2 sites are the same thing and the customer service is HORRIBLE. I ordered a Tannehill jersey for Christmas for my nephew, received the email that it was in stock and able to ship (paid extra for 2nd day air to receive before Xmas) yet i never received it. I contacted them to inquire about my order and it took them 7 days from my order date to get back to me! 7 days! And all they said was i'm sorry, it's not in stock so we can offer you a refund. Really? That's it? First off, it still shows as in stock on the website as of today. And second, you send email confirmation something is able to ship for Christmas and when it doesn't, the best you can say is i'm sorry? No discount on the item for when it's back in stock? No credit towards something else? No....all they offered was part of my shipping cost back. Well to that i said no thanks.....i got a full refund and said i would let others know the type of customer service that site had. So i just wanted to make everyone aware.
     
  2. SQuinn17

    SQuinn17 League Dominator

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    That sucks bro
     
  3. Hayden Fox

    Hayden Fox Love Creating Turnovers Donator

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    footballfanatics.com or eastbay.com
     
  4. SQuinn17

    SQuinn17 League Dominator

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    Yeah eastbay is solid.
     
  5. Vertical Limit

    Vertical Limit A True Fan

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    Sucks but when you're doing online shopping during the holidays you have to do it three weeks in advance or else risk the chance of this happening to you. I have a shoprunner account so most of the stuff I order online comes in 2 days.
     
  6. Tunaphish429

    Tunaphish429 1st Ballot Hall of Famer Donator

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    I have ordered from both before and had a positive experience..i love fans edge...i am on there all the time looking for clearence stuff..sorry u had a neg experience..they should have taken care of you.

    Sent from my DROID Pro using Tapatalk 2
     
  7. johngarry

    johngarry "Mysterious" Super Donator Donator

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    Dude, stores & merchs are idling stock ahead of logo and color scheme change… sorry you're caught in the lull
     
  8. scodoublet

    scodoublet Zeroed In Donator

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    That is total BS....
     
  9. NyPhan23

    NyPhan23 Starter

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    mmm i have to return a nike tee i got for a size larger... should i expect it to be a hassle?
     
  10. twohype

    twohype Seasoned Veteran

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    Thanks for da tip - MiamiDolphins.com and FansEdge - are now on the CRAP site list, I'll warn my friends also
     
  11. Canadianfishfan

    Canadianfishfan FinHeavean VIP

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    Should've sent Mike Dee a message on twitter complaining. Those marketing guys hate social media complaints.
     
  12. NorthernFin

    NorthernFin Scout Team

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    I have ordered several items from FansEdge, no problems at all.
     
  13. utahphinsfan

    utahphinsfan Puck Fitzburgh

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    Another option is Amazon prime which has free 2 day shipping.
     
  14. Adam First

    Adam First Don't Hate Miami Finheaven VIP Donator

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    I've never had a bad experience with the Dolphins pro shop or NFLShop.com. I only buy official (no Chinese knockoffs), so I only buy from them.

    I did buy a Ronnie Brown jersey from FOXSports.com once though. Deeply discounted and it was official.
     

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