holy mother of mothers, I wish I was a complainer more often. I do most stuff online while at work, 4 weeks ago contacted the directv online chat... they told me 25% off I just had to wait for merger and to call back the following week. they gave me run around and said they had no such notice of this. I contacted another online agent and they said they could get me the discount, I would just have to call loyalty number. loyalty said "we saw we promised it to you but we cant honor what they offered" I told them, okay well im going to waste yalls time online and over the phone every day til something happens. I'm at work so im getting paid to harass them. Today the chat tech told me, I'm so sorry about youre troubles, ive done everything I can, call this direct number, but im going to give you a $25 credit, I call the number and this little bubbling 23 year old that I could tell wanted me ;-) gave me sunday ticket for free, and dropped my bill $55 a month for the next year. so today I got the ticket for free ($300), and a combined $685 off my bill 12 x $55 + $25) I went in just wanting them to honor my damn 25% off I was promised. so instead of spending $215 after 75% off, im not spending a penny and really getting the equivalanet of $1000 for free, the 685 plus sunday ticket. party at crumps sunday if you want to come. and it only took about 10-12 days of harassment