I called and did not get it for free. (have never got it for free) But I did get a break.
The first time I called was about the ST. I pay it all up front so I needed an answer as they had already billed the first installment. After lengthy discussion I was able to get about 1/2 off for the basic ST subscription.
I figured its better than no discount.
Well, when I go back online a few days later they had my bill all screwed up so I call back.
After a lengthy discussion with a retention CSR, she decided to take $60 off a month for 12 months. I have been with Directv for as long as they have offered the Ticket.
So it actually worked out better than had I just got the Ticket for free. Its a $700 savings just on my bill without the ticket.
So, the old saying still applies. The squeaky wheel gets the grease.