I did. I am also a communications major and have worked in some form of professional communications my entire career of 35 years. You are casting snippets of conversation that you have witnessed as valid evidence of Philbin's effectiveness as a communicator with his players. If you tried to use that "evidence" in a thesis to prove any point concerning communications theory, you would be laughed out of the classroom or office. As was said earlier by another replier to this thread, this eye contact thing is making a Mt. Everest out of a nearly flat molehill. If you want to analyze something, why don't you wait until we have some real evidence, such as the results of those communications between Philbin and his players? ALL of the communications? Speaking of which, we have no way of knowing what fraction we've witnessed of the total conversations. We don't know what he's said to these players in total in private or in team meetings, which he stated today, they have every day. How many conversations did Philbin have with these players on these subjects that we are completely unaware of? The bottom line is, we just don't know. There is not enough data to form any conclusions. So, my opinion is that you are CREATING your own data by making unfounded assumptions. I bet you are a joy to work with in the office.