That is abolsutely not true. You're basically saying that someone has to be a jerk in order to lead. Look, you can be the nicest, greatest person in the world and still lead effectively. And just because you're a nice guy it does mean you want to please everybody. There is a difference there. I do agree that the attitude of pleasing everybody doesn't work in a leadership role but you're not automatiaclly like that just 'cause you're a nice guy.
I don't think anyone in that organization is capable of pulling it back to a respectable level. It's hosed from every aspect. And to say that Joey couldn't save it because he was too nice....well that's just absurd.