Stubhub experience? | FinHeaven - Miami Dolphins Forums

Stubhub experience?

miamirw

miamirw

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This is the second time in a year that I've had this experience with StubHub and I'm wondering if this happens to everyone regularly. I purchased 2 tickets to the Miami Rams game on Monday night Via StubHub the day the tickets were available paid about $631 for seats in the C 223 section Row 7. On the StubHub it gives you a progress tracking icon and it says your purchase is confirmed and it lists the exact tickets that you purchased. It also says that you need to download the tickets as soon as they receive them from the original seller. So fine, I waited a month before the game and still said pending. I called up customer service and I asked them where are the tickets and they said to hang tight until the Saturday before the event. I mentioned that I was not comfortable with this as the year before (Chargers game) They had in fact given away my tickets to someone else and I had to scramble to get their " replacement seats” if they were available or receive a refund. In that case, they were able to find end zone seats - which were inferior to the original seats I had purchased but I ended up going to the game anyway (and it was an awesome game season opener). But what if they couldn't find any replacements? They offered a “full refund”, but that’s complete BS if I had full travel plans already paid for - or any other reason - whatever the reason offering a full refund is nowhere near adequate compensation.

So the same thing happened to me this year. It's Sunday night evening before the game and a message pops up on my StubHub page “sorry your tickets are no longer available”. I was livid, and I was able to select comparable seats (I don’t know how), and I'll be going to the game with my dad, however just think if they came back to me and said it's all sold out, you're out of luck. Here's a full refund.

Right now I want to sue the hell out of this company. A normal practice for brokers? I always thought when I purchased specific seats that the broker buys the seats early on - within the first three months of the transaction - apparently not. Has anyone else had this experience - the one that I've had two out of two times in two years? Where do most people get their tickets from? (Ticketmaster? LA Rams? - I seem to recall not being able to purchase from the Rams directly at the time).

Regardless I'm looking forward to this game. I was very impressed with Tua and the offense last week and I think this could be the start of a long winning streak. Last year at the charger game I honestly felt like the stands we're 50 percent Miami fans and the team could feel it. Miami fans are gonna show up. Run the ball using Achane, Wright and a careful Mohstert. Use the passing game to keep the chains moving (Hill, Waddle, Cracraft and Smith) and let’s hit them up top when they pull the extra man down into the box. Let’s Go. Fins Up.
 
I will never, ever go along with this "virtual" ticket fad. IMO, when you buy a ticket for whatever, you should then get the physical ticket, whether in person or via the mail. I have no faith in virtual anything, as there is no guarantee that a glitch won't erase your ticket, or that an unscrupulous person won't sell the same ticket several times.

That's right, I'm an old man who doesn't care for all of this digital technology crap yelling at the clouds!
 
Wtf? That is some shady ass business practice they are doing! I would not be okay with that either! Especially considering you assume you know the tickets youre buying, how can they just switch that on you? So if you already paid, how does someone else get a priority over what you already "own" ? Backasswards

I got some tickets for 2 concerts this summer and used Seat Geek and had to do the ticket transfer thing as well. For the first one, I got them transferred to me within like days. The other one? I was waiting on it still days before the show, I was worried I'd drive to detroit and get f***ed somehow, but it ended up working out in the end. Hope it does for you too and you guys have a great time at the game tmrw night!
 
gofins60 said:
I will never, ever go along with this "virtual" ticket fad. IMO, when you buy a ticket for whatever, you should then get the physical ticket, whether in person or via the mail. I have no faith in virtual anything, as there is no guarantee that a glitch won't erase your ticket, or that an unscrupulous person won't sell the same ticket several times.

That's right, I'm an old man who doesn't care for all of this digital technology crap yelling at the clouds!
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Digital ones have their place sure. But its so stupid that you cant get a physical ticket for a lot of things anymore it feels like
 
Man I would be pissed too! I’ve only used Seat Geek and never had any probs like that. Sucks man sorry
 
Bad experience at a Clemson game. I had to fight for a refund and would have missed the game if not for a very nice lady who let us in without the tickets. Stub hub sucks
 
miamirw said:
This is the second time in a year that I've had this experience with StubHub and I'm wondering if this happens to everyone regularly. I purchased 2 tickets to the Miami Rams game on Monday night Via StubHub the day the tickets were available paid about $631 for seats in the C 223 section Row 7. On the StubHub it gives you a progress tracking icon and it says your purchase is confirmed and it lists the exact tickets that you purchased. It also says that you need to download the tickets as soon as they receive them from the original seller. So fine, I waited a month before the game and still said pending. I called up customer service and I asked them where are the tickets and they said to hang tight until the Saturday before the event. I mentioned that I was not comfortable with this as the year before (Chargers game) They had in fact given away my tickets to someone else and I had to scramble to get their " replacement seats” if they were available or receive a refund. In that case, they were able to find end zone seats - which were inferior to the original seats I had purchased but I ended up going to the game anyway (and it was an awesome game season opener). But what if they couldn't find any replacements? They offered a “full refund”, but that’s complete BS if I had full travel plans already paid for - or any other reason - whatever the reason offering a full refund is nowhere near adequate compensation.

So the same thing happened to me this year. It's Sunday night evening before the game and a message pops up on my StubHub page “sorry your tickets are no longer available”. I was livid, and I was able to select comparable seats (I don’t know how), and I'll be going to the game with my dad, however just think if they came back to me and said it's all sold out, you're out of luck. Here's a full refund.

Right now I want to sue the hell out of this company. A normal practice for brokers? I always thought when I purchased specific seats that the broker buys the seats early on - within the first three months of the transaction - apparently not. Has anyone else had this experience - the one that I've had two out of two times in two years? Where do most people get their tickets from? (Ticketmaster? LA Rams? - I seem to recall not being able to purchase from the Rams directly at the time).

Regardless I'm looking forward to this game. I was very impressed with Tua and the offense last week and I think this could be the start of a long winning streak. Last year at the charger game I honestly felt like the stands we're 50 percent Miami fans and the team could feel it. Miami fans are gonna show up. Run the ball using Achane, Wright and a careful Mohstert. Use the passing game to keep the chains moving (Hill, Waddle, Cracraft and Smith) and let’s hit them up top when they pull the extra man down into the box. Let’s Go. Fins Up.
Click to expand...
sorry to hear, I bought tickets to a soccer game in Milan Italy from Canada had no issues! was gonna buy tickets to a fins game but now I'm worried could'nt imagine buying flight and hotel and in the end no tickets
 
I got my Seahawks-Dolphins tickets from Gametime this year. Similar situation where they released them close to the start of the game, can be stressful, especially if you're coming from out of town
 
Same thing happened to me for Bengal Dolphin game 2 years ago. Never got in the game. They refunded money but I spent a bunch of money setting up birthday game for my daughter. I will never use StubHub again after that.
 
Haven’t used StubHub in years but thanks for the heads up. Will think twice about using them if this is a possibility. :UP:
 
I believe mobile ticket is your safest option. If I understand correctly, that's when the seller transfers the ticket directly to stubhub and now they have access to the ticket. I've done this a few times as a seller. The other mobile option is mobile transfer and that's when the seller has to take the additional step of transferring it directly to you. In this case, the seller could've just resold on another platform at a better price and then just eaten the buyer fee when they're charged for the refund. I don't understand why these platforms don't require the seller to transfer in a more timely fashion. I think they have up until a few hours before an event which is ridiculous. It should be something like 72 hours.
 
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