Directv robbed me

[eger]

I canceled them 2 weeks ago. 10 years, did not try to keep me as a customer. I even got told they do not pro-rate bills anymore. You can 7 days into your subscription, you pay for a full 30 days regardless.

 

[FinaticalOne]

This will be my last year with them. I've had nothing but problems with DirecTV ever since AT&T took it over. I've had several issues this year. They are not as helpful as they once were.

ME too. It's a damn shame, I've been a DirccTV customer for 23 years with Sunday Ticket. This is my last year with them for the same reasons you stated. AT&T ruined DirecTV and they are awful in customer service.

 

[Phinsguy]

I didn't have any problem with my directV stream. Basically I'm able to make a call every other year and threaten to change services and get Sunday Ticket for free (please about $20/month in savings), so I'm not going to complain.

Yeah...I've done that too but wait and see how successful that is going forward. I tried again this year (3 times!) and they were tighter than a duck's a**hole with any deal. When I told them they were leaving me with no other option but to cancel they said each time "we'd hate to see that happen since you've been a longtime loyal customer but If you want to cancel we can go ahead and remove it from your account and credit back the 1st payment" (few days before season started). They implied their hands were tied and there were no other options available to them. And , no...this wasn't just some regular agents but their "customer retention specialists". I'm assuming with the change to AT&T the order came down - no more FREE Sunday Ticket doled out (only probably as an enticer to new subscribers to switch over from competitor).

 

[Wildbill3]

you know, they really robbed you when you paid to watch the dolphins this year.

 

[The Bopkin]

Same here.....I have a 100 inch projection screen and stream quality just ain't gonna cut it. Plus when kids are around they watch on separate TVs so it would take a massive amount of bitrate to stream all of that in decent quality/HD and with no buffering or other hiccups. But, you're right....It has gotten progressively worse since AT&T took over - Many of the contact people have no clue and the organization as a whole doesn't care about customer service or loyalty to their longtime customers. New customers can actually get much better deals and from what I've seen the new agents have no problem telling you "well, ok...sorry to see you go" if you complain or threaten cancellation.

If I were the OP though I would at least call and speak to a supervisor demanding some kind of credit for the hassle & bad experience. They may at least give a pro rated refund off the cost he paid for ST. And, since the first week of the season was a "free preview of Sunday Ticket" for everyone the calculation used to figure credit for one week should actually be 1/15th. So, if full cost was $300 then a $20 credit should be applied. No harm in calling and arguing the point.

I got the baseball package last year, and Direct TV double billed me for it for 7 straight months. Meaning, they billed me installment one the first month, then installment one and installment 2 the next month, and so on for 7 months. I had to call 7 times to get it straightened out, and every month the same thing happened again. When I asked for compensation, they gave me $10 off. For 45 mins per call times 7 calls = ten dollars.
I demanded NFL ticket for free, and they offered me $12 per month off for a year. That wouldn't be a bad deal, but anything this season is a bad deal.
Direct TV sucks.

 

[superphin]

I'm surprised you didn't mention your habit of taking a dump behind your neighbors shed

I was actually going to mention my weekly hooker purchase but I didn't want to upset the non lounge folks.

 

[scodoublet]

I also did not buy Sunday Ticket this year.
First time in years.

My account wasn't working for week 1.
Seeing how this is a tank year, I didn't bother trying again until week 4.
Finally go a hold of someone who supposedly fixed my issue.
Now they still wanted to charge me the full price.
I said, hang on, my account was messed up because of something you did and now you don't want to give me a discount, or at the least charge me 75% of full price, since 75% of the season is left.
They said, nope, their hands are tied.
I didn't order. I'm done with Sunday Ticket.

I currently have ATT streaming and I'm pretty tired of that now, too.
Probably gonna switch to YouTube TV.