Penthos
Am I on speaker phone?
called and complained about sunday ticket price. Have been a customer for about 5 years. They gave me the ticket for 200. A 120 dollar savings plus 10 dollars off my monthly package for 12 months. Would have loved sunday ticket for free but could not budge them any further. If anyone thinks I could do better or has a good suggestion I'll call back and try to work some magic.
Call this number for DirecTV customer service: 1-888-777-2454.
When the voice system asks what you are calling about, say "Cancel Service".
This will transfer you to a Customer Retention Representative. BE NICE and say "I need to cancel my service."
The Retention Rep will ask you why. Say, "The ONLY reason I have DirectTV is so I can get Sunday Ticket. For what you are charging now, it would cost me less to watch my team at a sports bar. I don't watch enough regular TV to justify the cost of the service without Sunday Ticket, so I just need to cancel it."
The Retention Agent will likely apologize for making you sad and come back with something like, "Sir, I am authorized to offer you x."
If x is ANYTHING less than FREE Sunday Ticket, calmly say, "Well that's generous of you but I've been a loyal customer for years and the fact that you are GIVING SUNDAY TICKET to NEW customers FOR FREE means my loyalty is NOT being returned. So you can go ahead and cancel my DirecTV service, thank you."
At this point the agent will offer it to you for free just to keep you with Direct TV. It's their job.